To enhance fund security, cryptocurrencies deposited through the P2P channel (e.g., USD) can be freely traded on the platform immediately after crediting. However, when using these funds for on-chain withdrawals, internal transfers, or fiat withdrawals, a 24-hour (T+1) cooling-off period must be completed before the restriction is lifted. Once the cooling-off period ends, the system will automatically remove the restriction automatically without requiring manual intervention.
Common Prompt
When attempting withdrawal within 24 hours of a P2P deposit
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Symptom: The「Available Balance」is displayed during on-chain withdrawal, internal transfer, or fiat withdrawal attempts.
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For example, clicking「Available Balance」allows you to view your account overview and check the「Withdrawal Freeze Details」when attempting a P2P withdrawal.
📌The above are normal fund security protection measures and do not indicate a system error.
Reason Explanation
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Cause: To protect user funds, certain cryptocurrencies deposited via P2P may trigger a T+1 lock period.
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Impact: Cryptocurrencies purchased through P2P cannot be withdrawn (including on-chain withdrawals, internal transfers, and fiat withdrawals) within 24 hours after the order is completed. Trading within the platform remains unaffected.
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Note: This restriction applies only to certain fiat zones (e.g., USD). If no fiat deposit record appears within 24 hours, the lock is usually due to insufficient blockchain confirmations; funds are typically unlocked within 20 minutes to 2 hours.
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P2P Selling Guide: Please refer to「LBank P2P: How to Sell Crypto via P2P」
If you are still unable to determine the exact reason or the restriction persists after 24 hours, please contact our online customer support and provide the buyer/seller UID and P2P order number from the deposit. We will immediately check the lock status for you.