To help you manage your assets more conveniently and track fund movements, this guide provides a detailed overview of how to query deposit records. Whether using the Web version or the App, you can easily view historical records. If you encounter delays or issues during deposits, the following sections also include common FAQs to help you understand and resolve them quickly.

How-to Steps

Web

Access「Spot History」

1. Visit and login to LBank Official Website;

2. Tap「Asset > Order Center」, n navigate to「Funding > Spot History」.

Filter & Query

1. Filter by「Date」,「Pair」and「Bill Type > Deposit」to view details.

App

Login & Access「History」

1. After logging into your LBank account, tap「Assets > History」;

2. Once navigated to「History」, select「Spot History」.

Filter & Query

3. View records for a single crypto or all;

4. Filter by「Deposit」to view relevant order details;

5. Tap「Set Time Range」for more precise filtering.

Why Has the Deposit Not Arrived Yet?

Transfers from third-party platforms to LBank involve the following process:

1. Withdrawal from the third-party platform;

2. Confirmation on the blockchain network;

3. Crediting after LBank system verification.

When the third-party platform shows「Completed」or「Success」, it only means the transaction has been broadcast to the blockchain network. Actual crediting requires network confirmations, which vary by blockchain.

Example: When depositing 2 BTC to LBank, you will see a pending deposit. Namely,

1. Deposits require at least 1 network confirmation for funds to become available.

2. For withdrawals, 2 network confirmations are typically required.

Troubleshooting

1. If the transaction is not confirmed, please wait patiently and try again later.

2. If the transaction is not confirmed but has reached the minimum required confirmations, provide the transaction hash (TxID), coin/token name, amount, and time to contact customer support.

3. If the transaction is confirmed but not credited, provide the transaction hash (TxID), token name, amount, and time to contact customer support.

Reminder

1. Network Congestion: May cause deposit delays. In such cases, use the transaction hash (TxID) to check the status on the corresponding blockchain explorer and confirm if it has been included on-chain.

2. Deposit Error Handling: For issues like deposit failures or assets not credited, refer to「Guide to Handling Cryptocurrency Deposit Issues」and「How to Recover Assets Sent to Wrong Address」.

3. Asset Recovery: Most deposit errors (such as wrong address or missing tag) can be resolved by submitting a ticket with transaction details for assistance.

4. To avoid deposit-related issues, we strongly recommend reviewing the「LBank Deposit Guide All-in-One」in advance to ensure the correct network is selected, necessary information (such as MEMO/Tag) is entered, and minimum deposit amounts are met.

If you encounter any issues, please contact us via our official email 📮[email protected] . Our customer support team will provide high-quality, professional service and resolve your queries promptly.

Thank you for choosing LBank as your digital asset trading platform. We will continue to optimize our products and services to accompany you on a safe and convenient journey in the cryptocurrency world. Feel free to contact us for any other needs!